A telephone call or e-mail will suffice
We record your enquiry via our central service hotline and pass on the information directly to our experts. Or you can simply send us an e-mail.
You will then receive a call directly from a competent contact person regarding your particular query.
Service phone number
Service-Mail
Monday to Friday 8.00 am – 4.00 pm
Individual invoice in 15-minute units at our technicians’ hourly rate,
with a minimum of 2 units per service procedure unless covered by the InterCard service contract.
Monday to Friday 8.00 am – 4.00 pm
Individual invoice in 15-minute units at our technicians’ hourly rate, with a minimum of 2 units per service procedure unless covered by the InterCard service contract.
Remote maintenance
Our team of experienced system specialists will analyse the situation together with you via remote maintenance over the telephone and will offer you a direct solution.
Customer download
Send appliances in for repair
Each repair saves resources and protects the environment. We shall be pleased to repair your appliances and SECANDA components. As a first step, please check via the service hotline +49 (0)7720 – 9945 – 55 or via a service e-mail to service@intercard.org whether a repair is necessary and makes sense.
When sending appliances in for repair, your second step should be to fill out the online form for submitting repairs and send us the data:
You will receive an e-mail within one working day with an order confirmation which contains your individual processing number and the data summarised on your form. Simply print this e-mail as a repair order, sign it and send it off with your appliance.
News about your SECANDA systems
Up-to-date
Paying fees at the pay station: also possible hygienically without a PIN
We have extended the functions for your InterCard top-up and payment terminals.
You can now pay all types of bills including semester charges, semester tickets and card succession fees from HISinOne at your top-up and payment terminals using your girocard or the credit balance on your chipcard. The relevant bills will be determined individually for each user by HISinOne and shown at the terminal; receipt of payments will be automatically compared.
Incidentally, amounts up to EUR 50 can already be paid hygienically today with the girocard at your terminal without entering your PIN. For this you need only place the girocard on the built-in reader module instead of inserting the card.
If some of your terminals are not yet able to read the girocard for contact-free payment because the reader module on which the card is laid has not yet been installed, we shall be pleased to extend your terminal on site at short notice. After that you will also be able to pay there without entering your PIN and hence hygienically without using the key pad. The smartphone can then also be used for contact-free payment in addition to the girocard. We are sure to be able to find a quick and reasonably priced way to refit your terminal; after all, the health of your users should be sufficiently important to us all.
Successor products for discontinued items
Document together with SECANDA the storage, processing and transmission of personal data in your chipcard system.